Last Updated: May 2026
At Umrahbookings, your privacy is something we take seriously. We know you’re trusting us with personal information, your name, your contact details, sometimes your passport data, and we don’t take that lightly. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over your own information.
Please take a few minutes to read through this. It is written in plain English, not legal jargon, because we believe you deserve to actually understand it.
Who We Are
Umrahbookings is part of the Aqdas Travel group, a UK based Umrah travel service helping British Muslims plan and book their pilgrimage to Makkah and Madinah. Our website is Umrahbookings.com.
If you have any questions about this policy or how we handle your data, you can contact us directly through the enquiry form on our website.
What Information We Collect
We only collect information that is genuinely necessary. We are not in the business of harvesting data. We are in the business of helping you get to the Haramain.
Information You Give Us Directly
When you fill out an enquiry form, request a quote, or contact us, we collect:
Full name
Phone number
Email address
Departure city and travel date
Number of travellers, adults, children, infants
Any additional details you choose to share in your message
When you proceed with a booking, we may also collect:
Passport details, name, number, expiry date, nationality
Date of birth
Emergency contact information
Mahram documentation where applicable
Information Collected Automatically
When you visit our website, certain technical information is collected automatically through cookies and analytics tools. This includes:
Your IP address
Browser type and version
Pages you visited and how long you spent on them
The device you used to access the site
Referring website, how you found us
This information helps us understand how people use our site and improve your experience. It does not identify you personally.
Information from Third Parties
If you contact us via WhatsApp or social media, we may receive your username or profile information as part of that interaction. We only use this to respond to your enquiry.
How We Use Your Information
Here is exactly what we do with the information you share with us.
To respond to your enquiry. When you fill out our contact or quote form, we use your name, phone number, and email to get back to you with package options and pricing.
To process your booking. If you decide to travel with us, your personal and passport information is used to arrange flights, hotels, and visa applications on your behalf.
To send your visa application. Passport details shared with us are submitted to the Saudi visa authority as part of your Umrah e visa application.
To send booking confirmations and updates. We will email or message you with relevant information about your trip, including confirmation details, itinerary updates, and pre departure reminders.
To improve our website. Anonymised analytics data helps us understand which pages are most helpful, where people get confused, and how we can make the experience better.
To protect against fraud and spam. We use security tools, including Google reCAPTCHA, to prevent automated spam submissions on our forms. Google’s own privacy policy applies to data processed by reCAPTCHA.
We do not use your information for unrelated marketing without your permission. We do not sell your data to third parties. Ever.
Who We Share Your Information With
We share your information only when it is necessary to complete your booking or comply with legal requirements.
Saudi Visa Authorities. Passport and personal information is submitted to the Kingdom of Saudi Arabia’s visa processing system as part of your Umrah e visa application.
Airlines and Hotels. Your name and contact details are shared with the travel providers confirmed in your package.
Email and Communication Providers. We use secure email services to send you booking confirmations and updates.
Analytics Providers. We use tools like Google Analytics to understand website usage. This data is anonymised and not linked to your personal identity.
Legal Obligations. If we are ever required by UK law to disclose information, for example in response to a court order, we will comply. We will inform you if this occurs unless we are legally prohibited from doing so.
Cookies
Our website uses cookies, small text files stored on your device, to help the site function properly and to understand how visitors use it.
The types of cookies we use include:
Essential cookies. Necessary for the website to work. You cannot opt out of these without affecting site functionality.
Analytics cookies. Help us understand visitor behaviour in aggregate. You can opt out of these.
reCAPTCHA cookies. Set by Google to verify that form submissions come from real people.
You can control or delete cookies through your browser settings at any time. Disabling cookies may affect how some parts of our site function.
How Long We Keep Your Information
We keep enquiry information for up to 12 months after your initial contact. This allows us to follow up and assist if your plans change.
Booking information, including passport details, visa records, and travel documentation, is retained for 5 years for legal and compliance purposes.
You can request deletion of your data at any time by contacting us through the website. We will process your request within 30 days.
How We Protect Your Information
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or disclosure. This includes:
SSL encryption on our website, the padlock you see in your browser.
Secure email communication.
Limited internal access to personal data, only team members who need it for your booking can see it.
Regular review of our data handling practices.
No system is completely immune to risk, but we do everything within our control to keep your information safe.
Your Rights Under UK Data Protection Law
As someone who shares data with us, you have the following rights under UK GDPR and the Data Protection Act 2018.
Right to access. You can ask us to tell you what personal information we hold about you.
Right to correction. If any information we hold is inaccurate, you can ask us to correct it.
Right to deletion. You can ask us to delete your personal data, subject to any legal obligations we have to retain it.
Right to withdraw consent. If you have given us permission to contact you for marketing purposes, you can withdraw that consent at any time.
Right to complain. If you believe we have handled your data improperly, you have the right to raise a complaint with us directly, or with the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk.
To exercise any of these rights, simply contact us through the enquiry form on our website. We will respond within 30 days.
Third Party Links
Our website may contain links to external websites, airline booking pages, Saudi government portals, or other resources. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any information with them.
Changes to This Policy
We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to check back periodically.
If any changes significantly affect how we use your personal data, we will notify you by email or by placing a notice on our website.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to reach out through the enquiry form on our website, or via WhatsApp.
We are a real team of people who care about doing things the right way. Your trust means everything to us, and we work hard every day to deserve it.